Volume 34, Issue 1, 2025
DOI: 10.53555/03276716.2025.15
How Workplace Automation Shapes Employee Adaptation: The Roles Of Technostress, Organizational Support, And Digital Self-Efficacy In The Banking Sector
Abstract
Workplace automation has a twofold impact on the banking industry, boosting efficiency on the operational scale and, at the same time, causing psychological stress in employees since the banking industry is progressing towards Industry 5.0. This paper discusses the route by which workplace automation (WA) creates an effect on employee adaptive behaviour (EAB), and the mediating effect of technostress (TS), the moderating role of perceived organizational support (POS), and the direct effect of digital self-efficacy (DSE). A quantitative study was conducted based on the Sociotechnical Systems Theory and a theory of stress, which is the name of the Transactional Theory, with the help of a sample consisting of 384 banking professionals. The data underwent Covariance-Based Structural Equation Modelling (CB-SEM) using AMOS 26.0 with the addition of SPSS to conduct the moderation analysis. The results show that the workplace automation leads to technostress (? = 0.906), which subsequently leads to decreased adaptive behaviour (? = 0.606). However, it is also true that automation has a positive direct impact on adaptation (? = 0.414), which leads to a competitive pattern of mediation. Digital self-efficacy became a significant predictor of adaptive behaviour (? = 0.714). Notably, the perceived organizational support serves as a buffer resource; high POS has removed the automation-related technostress (? = -0.291) to a considerable extent, which verifies its protective presence. This study is a literature gap in terms of the dark side of fintech adoption. It supports, in an empirical way, a moderated-mediation model according to which organizational support is not just a peripheral advantage, but a strategic necessity in order to reduce the psychophysiological expenses of automation.
Keywords
Workplace Automation, Technostress, Employee Adaptive Behaviour, Perceived Organizational Support, Digital Self-Efficacy, Occupational Stress